Shipping & Returns
Shipping & Returns
Everything you need to know about picking up your order, shipping, and returns.
01 | In-Store Pickup
- Please allow up to 3 business days for us to prepare your online order. We will email you when it is ready for pickup and contact you if there is a delay.
- Orders that remain unpaid for more than 24 hours may be cancelled.
- Orders not collected within 7 days of being ready for pickup may be cancelled and refunded. If you need more time, email [email protected] with your name and order number.
02 | Shipping
Most online orders are packed and shipped within 3 business days. Orders placed on weekends or holidays begin processing on the next business day. Delivery times vary by destination and carrier.
If your package is lost or arrives damaged, please contact us at [email protected] so we can review the issue and assist with the carrier or an appropriate resolution.
Shipping Rates
Rates are based on the policies shown here; any applicable shipping charge will be confirmed at checkout.
Bicycles
- Bicycles are shipped partially disassembled in their original boxes. Please allow up to 5 business days for bicycle orders to ship.
- For safety and proper operation, we recommend assembly and inspection by an authorized bicycle dealer or qualified mechanic. Improper assembly may affect warranty coverage under the manufacturer's terms; applicable consumer rights remain in effect.
- Accessories, apparel, components, and other items ordered with a bicycle may arrive separately at no additional shipping charge.
Electric Bicycles
Electric bicycles are available for in-store pickup only. Please contact us with any questions.
Indoor Trainers, Car Racks & Wheels
- Indoor trainers and car racks ship free in their original boxes. Other items in the same order may ship separately at no additional shipping charge.
- Wheels ship free in separate protective boxes, including when multiple wheels are ordered, to help prevent damage during transit.
03 | Returns
- Eligible items may be returned within 14 days of purchase, provided the product is unused and in its original packaging and condition.
- Approved refunds are issued to the original payment method.
- We do not accept change-of-mind returns on bicycles, tires, tubes, or helmets.
- Items discounted by more than 30% are final sale for change-of-mind returns.
These return restrictions do not limit rights or remedies available under applicable law, including for defective or misrepresented goods.
04 | Online Return Instructions
Online purchases require return authorization before items are sent back.
- Email [email protected] with your full name, order number, and reason for the return.
- Wait for our team to confirm whether the item is eligible and provide return instructions.
- Do not send items back without authorization. Unauthorized returns may be sent back at the customer's expense, where permitted by law.
We do not currently provide prepaid return labels or free return shipping for change-of-mind returns. This does not affect any shipping remedies required by law.
Need help with your order?
Contact [email protected] and include your name and order number so our team can assist you.