Pickup, shipping, & returns

In-store pickup:

Please only add items that are available at your desired store. If you choose items that are out of stock at your desired pickup store, your order will be subject to delays and possible cancellation due to extra transfers being made with the product. By making an in-store pickup order, you agree to these terms. You can check if an item is available at a specific location by choosing an item and clicking on  "in store: check availability"

Allow up to 3 business days to complete your order. We'll notify you by email when it is ready. If there are any delays, we will contact you directly.

If your order is unpaid for more than 24 hours, your order will be cancelled.

If orders are not picked up within 7 days of fulfillment, we will refund the order. If you need extra time or have any questions about your order, please contact and notify the store you made your order with.

Any discounted or clearance items are final sale.

Shipping rates:

Bike shipping rates:

Items purchased on our online store are packed and shipped within 3 business days. Orders made on weekends or holidays will be processed the following business day. Delivery times vary.

Dream Cyclery is not responsible for any lost or damaged packages. Unfortunately, once it's with the shipping company it is ultimately out of our control.

Trainers, car racks, & wheels

All indoor trainers and car racks ship free in their original boxes. If any soft/hard goods (accessories, components, wheels, etc.) are purchased in the order, they will be shipped in a separate package free of shipping charges.

All wheels ship free by themselves but are shipped separately in order to protect the integrity of the spokes, nipples, etc. If two or more wheels are purchased, they will each be individually shipped in separate boxes free of charge.

Bicycles

Bicycles ship at a flat rate of $195, and sent disassembled in their original boxes.

Bicycles have to be assembled by an authorized dealer in order to maintain the warranty on the bike. Please keep in mind if you decide to build it yourself, any warranty will be voided on the bike.

Bicycles will take up to 5 business days to ship from store. Shipping times vary.

Any other products (accessories, apparel, components, wheels, etc.) purchased with a bicycle will be shipped in a separate package free of shipping charges.

Returns

Purchases can be returned within 14-days if the product and packaging are in original condition. We do not offer free return shipping or provide labels for return packages, you will have to cover this. We do not accept returns for apparel, bicycles, car racks, trainers, parts, or any discounted products as these are final sale items.

Refunds will be returned to the original payment method.

If you have any issues or need to process a return with your online order, please email us at [email protected] including your first/last name and order number.